Program Components

Job Description

Job Level

Levels are a way of grouping similar jobs based on the type/nature of work performed. They are determined by the scope of responsibility, knowledge or problem complexity, autonomy, direction given or received, technical and computer skills, and typical training and experience required to perform a job. The review was conducted in a way that was agnostic to the individual in the role. There are four groupings that define different levels of support job groupings, which include professional jobs, management jobs, and executive jobs. Within each of the four groups, there are between three and five different levels that take into consideration:

• Knowledge and experience: the level and application of knowledge needed to perform the job. This describes the degree of expertise/experience and extent of skills in a field or discipline, or in tasks and responsibilities.
  
  
• Complexity and problem solving: the identification and application of approaches to resolving problems and making decisions. This consists of the type of thinking processes used in developing a course of action, solving a challenge, and making a decision.
  
  
• Impact and accountability: the nature and scope of influence and impact the level has on its area of responsibility and the broader college, including, as appropriate, the extent of supervision provided to others and/or the latitude the position has to make decisions as demonstrated by the level of review and formal or informal instructions or guidance provided.

The levels reflect four general job groupings:

• Administrative and technical support jobs (independent contributors, non-exempt): someone who works independently or as a team member on projects and assignments, with no predefined supervisor responsibility—although individual contributors may provide guidance to others. Primarily, these positions are recruited from the local market and may be cross-industry (dining, facilities, security, office support positions). Job levels S1, S2, S3, S4, S5 (first-level supervisor who leads and trains several other non-exempt staff and spends considerable time performing service, production, technical, or support work).
  
  
• Administrative professionals (independent contributor, exempt): someone who works independently or as a team member on projects and assignments, with no predefined supervisor responsibility—although individual contributors may provide some guidance/direction to other staff members. These positions are generally recruited from the New England region, have higher education experience, or may have highly specialized roles. Job Levels P1, P2, P3, P4.
  
  
• Management (manager of regular employees, not students or casual employees, exempt): someone who supervises several staff and is responsible for evaluating performance and making hiring/firing decisions. Job Levels M1, M2, M3.
  
  
• Executive (exempt): someone who supervises a large department or departments with broader influence across the College or with latitude or scope to make decisions that require a demonstrated level of experience or knowledge.

Market-Based Pay Grade Structure

In the structure of the salary grades, each position was matched to a grade based on the market data for that position. Each grade has a number of positions matched to it based upon the market salary data of the position.